Support
How can ETOS help?
Ask the ETOS Support Assistant, read the answers below, or reach the team directly.
The GateKeeper
ETOS Support Assistant
Customer enablement, not governance
AI supports the use of ETOS. ETOS GateKeeper governs decisions. The Support Assistant never performs, simulates or substitutes for governed assurance.
I am The GateKeeper, the ETOS Support Assistant. I can explain the platform, guide onboarding, help you register agents, walk through Assurance Credits, troubleshoot API connections, read execution references, cover Marketplace activation and navigate the portal.
I do not answer governance questions. Anything that asks whether something may proceed, whether evidence is sufficient, or who holds authority goes to ETOS GateKeeper for a governed assessment.
Where the boundary sits
The assistant will happily explain features, onboarding, agent registration, Assurance Credits, execution references, Marketplace activation, evidence submission and the portal.
It will not tell you whether a system may be deployed, whether evidence satisfies a policy, whether a named role holds authority, or whether an agent should be allowed to proceed. Those are governed decisions. It answers: “This requires a governed assessment. Submit it to ETOS GateKeeper.”
Even ETOS's own assistant is not permitted to reason around the GateKeeper.
How governed assurance worksSupport channels
Four ways to get help.
ETOS Support Assistant
Available to everyone, on every page. It explains the platform, guides onboarding and agent registration, covers Assurance Credits, troubleshoots API connections and navigates the portal. It does not answer governance questions.
Ask the assistantGateKeeper Assistant
Signed-in users with an active plan ask GateKeeper decision questions directly. It returns governed assurance outputs, cites evidence gaps and can generate human-review documents.
Sign in to chatRequest a demonstration
For procurement, governance, risk and transformation teams who want a walkthrough of the decision pipeline, evidence ledger and validation record.
Request demoEmail the team
For account, billing, marketplace and partnership enquiries. Response times are typically one business day.
Email Demo@etosgatekeeper.comFrequently asked questions
Common questions about access, credits and the agent.
What is an ETOS Assurance Credit?
1 ETOS Assurance Credit = 1 completed ETOS GateKeeper governed assurance output returned to an authorised requesting user or agent. Failed or blocked non-billable executions do not consume an Assurance Credit.
Do Assurance Credits roll over?
No. Included Assurance Credits are a monthly allowance and do not roll over. Additional Assurance Credits may be purchased at any time by active paid subscribers.
How do I access the GateKeeper agent?
Sign in with a verified organisation account that has an active plan. The assistant appears in your account portal and as a floating support widget across the site.
Can I attach documents to a decision question?
Yes. Signed-in users can attach up to 3 PDF or text documents to a question. Save Word or Excel files as PDF first so the assistant can read them as evidence.
What happens when my credits run out?
At 100% consumption, assurance access is paused. The next request returns CREDIT_EXHAUSTED with no output and no charge. Purchase or upgrade to resume.
Is there a public API?
Approved organisations can register agents and call the ETOS Agent Assurance API. Organisation resolution and credit metering are handled server-side from the agent credential.
Need something else? Browse the Knowledge Centre or request a demonstration.