Terms of Service

These terms govern your use of the ETOS GateKeeper website and, where access is granted, the ETOS GateKeeper platform. By requesting access, purchasing assurance credits or using the platform you accept them. Where a signed pilot or enterprise agreement exists, that agreement prevails over these terms.

Platform and agent access is provisioned to organisations following review. We may decline, suspend or withdraw access, including where declared information proves inaccurate or where use falls outside the agreed scope.

One ETOS Assurance Credit equals one completed ETOS GateKeeper assurance output. A credit is drawn when a governed determination is returned. Failed or rejected calls are not charged.

Credits are provisioned to the purchasing organisation, are non-transferable, and are for use within the agreed engagement. Prices are stated and charged in GBP; any other currency shown on this site is indicative only.

Purchases of assurance credits are for business use and, once credits are provisioned and available for use, are non-refundable except where required by law or agreed in writing.

ETOS does not sell favourable decisions. Payment purchases governed assurance capacity. The evidence determines the outcome, and a determination may be GO, CONDITIONAL GO, INSUFFICIENT EVIDENCE, ESCALATE or NO-GO.

GateKeeper produces evidence-bound assessments to support accountable decision-making. It does not make, authorise or execute your decisions, and it does not replace the judgement, authority or regulatory duties of your organisation and its officers. You remain responsible for decisions taken and for the accuracy and lawfulness of evidence you submit.

You must not submit evidence you are not entitled to share, attempt to obtain a determination through misrepresentation, probe or interfere with the platform's security, reverse engineer the service, or resell or expose access to third parties without written agreement.

Each party will protect the other's non-public information. We process personal data as described in our Privacy Policy, and a data processing agreement is available for pilot and enterprise engagements.

ETOS retains all rights in the platform, its framework, methods and documentation. You retain all rights in the evidence and content you submit, and grant us the licence needed to process it and to produce and retain the resulting determination and its audit trail.

We aim to provide a reliable service but do not warrant uninterrupted availability. Service levels, where required, are agreed in a written engagement.

To the extent permitted by law, neither party is liable for indirect or consequential loss, or for loss of profit, revenue or anticipated savings. Our aggregate liability is limited to the amounts paid by you for the service in the twelve months preceding the claim. Nothing limits liability that cannot lawfully be limited.

We may update these terms; material changes will be reflected in the date below and, for active engagements, notified to your contact. Continued use after an update constitutes acceptance.

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, unless otherwise agreed in a signed engagement.